General Info:

• Any customer that uses our services or purchases merchandise from us will automatically be subject to all Phone Repair Ambulance policies. Customers are responsible for reading the entire store policy before using our service. The store policy shall be posted in clear view at the front desk for all customers to read & online on our website. A link to the store policy may be emailed to the customer after a repair ticket is created. Employees are not responsible for reading out the company policy to every customer, nor are they responsible for mentioning a specific policy to the customer.
• Quotes given online or over the phone are rough estimates; our technicians will determine the accurate repair cost once the device is diagnosed.
  
• Customers must not leave any additional accessories or parts with the device being repaired; that includes: cases, phone or laptop chargers, sim cards, or memory cards. We are not responsible for any lost items.
• Employees are not permitted to take any device or merchandise listed for sale out of the showcase/display without it being paid for first.
• Employees are not permitted to give a customer their device back without it being paid for first. If a customer wants to check the repair job before payment is received, the employee will then inspect the device in view of the customer to ensure satisfaction.
• To prevent fraud & for the customer’s & our financial safety, all card payments, whether credit or debit, no matter the monetary amount being charged, require a government-issued ID, the name on the card must match the name on the ID. A picture will be taken with the card machine for additional verification.
• Customers have up to 30-days to collect their device(s) starting from the day it was dropped. If a customer fails to collect their device within the grace period, Phone Repair Ambulance shall recycle the device whether it’s been paid for or not, no exceptions.

Diagnostics:

• Diagnostics may take a few business days, not including weekends, depending on the complexity of the repair.
• All repairs may be subject to a nonrefundable diagnostic fee that ranges from $25 to $49. If a customer chooses to continue with the repair after the diagnose, the diagnostic fee can be applied to the final repair cost, & the customer will pay the price difference.
• Diagnostic fees paid may be applied as a down payment towards purchasing one of our devices listed for sale.
• If a device is not repairable, then the minimum diagnostic fee will apply; the type of device determines the minimum fee. If the device is repairable & the customer chooses not to continue with the repair after the diagnostic is completed, the maximum diagnostic & labor fee of $49 will apply.
• The minimum diagnostic fee varies depending on the device being worked on; they are as follows:
  Phones: $25/ Tablets: $35/ Computers & Game Consoles: $40/ All other devices: $25.
• All & any repairs, no matter how simple or complicated, carry a risk of data loss. The customer is responsible for backing up their data before any repair is done. Phone Repair Ambulance is not responsible for any data loss.
• By dropping off your device for repair or diagnosis, you are giving consent & acknowledging that Phone Repair Ambulance will attempt the necessary steps to diagnose or repair your device.
• A repair that comes in for a specific problem may require additional necessary repairs to complete the repair, which may result in additional charges. We will try to honor the quote given; however, the price may fluctuate depending on the repairs needed. We will also try to inform the customer of any changes or additional charges. Moreover, rarely during diagnostics, a technician may inadvertently solve the issue. Thus, by dropping your device off for a diagnostic or repair, you agree to pay all necessary charges required for a successful repair of your device.
• Repairs pending customer approval will be put on hold for 2 business days. If a response is not received from the customer, within that time period the repair will be canceled, & the maximum diagnostic & labor fee will apply.

Lab Work:

• Motherboard work, Computer repairs, & game console repairs can take an estimated time of 5 to 15 business days, not including weekends, & not including the time spent waiting on a part ordered online.
• Glass-only repairs can take anywhere from 1 to 3 business days, not including weekends.
• Devices requiring network or software unlocking can take anywhere from 1 to 15 business days, not including weekends.

Warranty, Refunds, & Returns:

• Most repairs carry a 30-day warranty on only the replaced/fixed parts. Wear & tear, physical, or liquid damage voids the warranty! Physical damage on the LCD/OLED screens may not be visible to the naked eye; damaged LCD/OLED screens with an uncracked top layer glass voids the warranty. LCD/OLED screens showing lines of any color, bleeding, or complete blackouts constitutes physical damage.
• We are only responsible for the repairs being done on the device. The warranty does not cover the whole device or any other unrelated parts.
• Devices being repaired for liquid damage do not carry a warranty of any kind.
• Devices being repaired for any issue will not carry a warranty of any kind if it has a broken, cracked, or missing back at the time of drop off.
• All devices’ sales are final; they carry a 30-day warranty. No refunds, special situations warrant exchanges under the warranty period. Wear & tear, physical, or liquid damage voids the warranty!
• All accessories’ sales & repairs are final—no refunds or exchanges.

  PRA 3 LLC DBA Phone Repair Ambulance – Privacy Policy

  Last Updated Date: February 26, 2025

  This Privacy Policy describes how PRA 3 LLC DBA Phone Repair Ambulance (“we,” “us,” or “our”) collects, uses, and shares personal information of users of our services, including our website, in-store services, and communications, including SMS/text messaging.

  1. Information We Collect

  We collect the following types of information:

  • Personal Information: This includes your name, address, phone number, email address, and payment information (credit card details are processed securely through our payment processor and are not stored by us).

  • Device Information: This includes the make, model, and IMEI/Serial number of the device you bring in for repair, as well as any passwords or security codes you provide to us for diagnostic purposes.

  • Repair Information: This includes details about the repairs requested, the services performed, the parts used, and the repair cost.

  • Communication Information: Records of communications we have with you, including emails, phone calls, and SMS/text messages (managed via RepairDesk, as described below).

  • Website Usage Information: If you use our website, we may collect information about your browsing activity, IP address, browser type, and operating system.

  2. How We Use Your Information

  We use your information for the following purposes:

  • To provide repair services: This includes diagnosing the problem, performing the repair, communicating with you about the status of the repair, and processing payment.

  • To communicate with you: This includes sending you appointment reminders, repair updates, and responding to your inquiries.

  • To improve our services: We may use your information to analyze trends, identify areas for improvement, and develop new services.

  • For marketing purposes: With your consent, we may send you promotional offers and information about our services.

  • To comply with legal obligations: We may be required to disclose your information to comply with legal obligations, such as court orders or subpoenas.

  • To protect our rights and interests: We may use your information to protect our rights and interests, such as to prevent fraud or enforce our terms and conditions.

  3. Sharing Your Information

  We may share your information with the following categories of recipients:

  • Service Providers: We may share your information with third-party service providers who assist us with providing our services, such as payment processors, shipping companies, and IT support providers.

  • (SMS/Text Messaging): Your mobile phone number and related information are shared with our point of sale provider for the purpose of managing SMS/text messaging communications as described below.

  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

  4. SMS/Text Messaging (Managed via RepairDesk)

  We use SMS/text messaging through our point-of-sale (POS) provider to communicate with you regarding appointment reminders, updates on repair progress, missed call or request a review.

  • Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from PRA 3 LLC DBA Phone Repair Ambulance for the specified purposes. You may provide consent verbally.

  • Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.

  • Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs.

  • Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.

  • 10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines.

  • Permitted Message Types: We only send the following types of SMS messages:

    • Appointment Reminders: Notifications about upcoming scheduled appointments.

    • Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).

    • Missed call: If we miss a call from you, we’ll drop you a message

    • Review request: If we have completed a repair, we request you share your feedback on our Google profile.

  • No Sharing of Information: We do not share your personal information, including your email address or mobile phone number, with any third parties/affiliates for marketing or promotional purposes. Any other mention of data sharing in this agreement excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  5. Cookies and Other Tracking Technologies

  We may use cookies to improve your experience on our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies to remember your preferences, track your browsing activity, and personalize your experience. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

  7. Data Retention

  We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a more extended retention period is required or permitted by law.

  8. Your Rights

  You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.

  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.

  • Opt-out of marketing: You have the right to opt out of receiving marketing communications from us at any time.

  To exercise these rights, please contact us using the contact information below.

  9. Children’s Privacy

  Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

  10. Changes to this Privacy Policy

  We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Effective Date” at the top of this policy. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

  11. Contact Us

  If you have any questions or concerns about this Privacy Policy, please contact us at:

  PRA 3 LLC DBA Phone Repair Ambulance
  17504 Northwest Freeway 32100 Houston Texas 77065
  +1 832-478-8787
  [email protected]

   

   

  PRA 3 LLC DBA Phone Repair Ambulance – Terms and Conditions

  Last Updated Date: February 26, 2025

  These Terms and Conditions (“Terms”) govern your use of the services provided by PRA 3 LLC DBA Phone Repair Ambulance (“we,” “us,” or “our”), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.

  1. Services Provided

  We provide cellphone and electronic device repair services. We will diagnose the problem with your device and provide you with an estimate for the repair. We will only perform the repair if you approve the estimate.

  2. Estimates and Payment

  Estimates are provided based on our initial assessment of the device. The actual cost of the repair may vary if additional issues are discovered during the repair process. We will notify you of any changes to the estimate and obtain your approval before proceeding. Approval can be provided in writing or verbally.

  Payment is due upon completion of the repair.

  A diagnostic fee may be charged if you decline the repair after we have diagnosed the problem. This fee covers the time and expertise involved in diagnosing the issue.

  3. Data Loss

  Important: You are solely responsible for backing up your data before bringing your device in for repair. We are not responsible for any data loss that may occur during the repair process.

  While we take precautions to protect your data, we cannot guarantee that your data will not be lost or corrupted.

  4. Warranty

  We offer different types of warranty based on our repair services. The warranty covers defects in workmanship and parts used in the repair, for the duration of the warranty which is different based on the repair services.

  The warranty does not cover accidental damage, misuse, liquid damage, or unauthorized modifications to the device.

  The warranty is void if the device is opened or tampered with by anyone other than us.

  To claim warranty service, you must return the device to us with proof of purchase.

  5. Limitation of Liability

  To the fullest extent permitted by applicable law, our liability for any damages arising out of or relating to our services is limited to the amount you paid for the repair.

  We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of use of your device.

  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

  6. Abandoned Devices

  If you fail to pick up your repaired device within [Number] days after we notify you that it is ready, we may consider the device abandoned. We will attempt to contact you via phone and email before considering a device abandoned.

  We will make reasonable efforts to contact you before disposing of an abandoned device.

  We may sell or otherwise dispose of abandoned devices to recoup our costs.

  7. SMS/Text Messaging

  We use SMS/text messaging through our point-of-sale (POS), to communicate with you regarding appointment reminders, repair updates, and, with your express consent, occasional promotional offers relevant to your device or repair history.

  • Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from PRA 3 LLC DBA Phone Repair Ambulance for the specified purposes. You may provide consent verbally

  • Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.

  • Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. We will send promotional messages sparingly and only to those who have explicitly opted in.

  • Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.

  • 10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines through SMS services.

  • Permitted Message Types: We only send the following types of SMS messages:

    • Appointment Reminders: Notifications about upcoming scheduled appointments.

    • Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).

    • Missed call: If we miss a call from you, we’ll drop you a message

    • Review request: If we have completed a repair, we request you share your feedback on our Google profile.

  • No Sharing of Information: We will not share your mobile number with any third parties for their own marketing purposes.

  8. Governing Law

  These Terms shall be governed by and construed in accordance with the laws of the State of Texas without regard to its conflict of law principles.

  9. Dispute Resolution

  Any dispute arising out of or relating to these Terms shall be resolved by relevant regulations in Texas

  10. Entire Agreement

  These Terms constitute the entire agreement between you and us relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

  11. Severability

  If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

  12. Changes to These Terms

  We may update these Terms from time to time. We will post any changes on our website and update the “Last Updated Date” at the top of this document. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.

  13. Contact Us

  If you have any questions or concerns about these Terms, please contact us at:

  PRA 3 LLC DBA Phone Repair Ambulance
  17504 Northwest Freeway 32100 Houston Texas 77065
  +1 832-478-8787
  [email protected]