General Info:

• Any customer that uses our services or purchases merchandise from us will automatically be subject to all Phone Repair Ambulance policies. Customers are responsible for reading the entire store policy before using our service. The store policy shall be posted in clear view at the front desk for all customers to read & online on our website. A link to the store policy may be emailed to the customer after a repair ticket is created. Employees are not responsible for reading out the company policy to every customer, nor are they responsible for mentioning a specific policy to the customer.
• Quotes given online or over the phone are rough estimates; our technicians will determine the accurate repair cost once the device is diagnosed.
  
• Customers must not leave any additional accessories or parts with the device being repaired; that includes: cases, phone or laptop chargers, sim cards, or memory cards. We are not responsible for any lost items.
• Employees are not permitted to take any device or merchandise listed for sale out of the showcase/display without it being paid for first.
• Employees are not permitted to give a customer their device back without it being paid for first. If a customer wants to check the repair job before payment is received, the employee will then inspect the device in view of the customer to ensure satisfaction.
• To prevent fraud & for the customer’s & our financial safety, all card payments, whether credit or debit, no matter the monetary amount being charged, require a government-issued ID, the name on the card must match the name on the ID. A picture will be taken with the card machine for additional verification.
• Customers have up to 30-days to collect their device(s) starting from the day it was dropped. If a customer fails to collect their device within the grace period, Phone Repair Ambulance shall recycle the device whether it’s been paid for or not, no exceptions.

Diagnostics:

• Diagnostics may take a few business days, not including weekends, depending on the complexity of the repair.
• All repairs may be subject to a nonrefundable diagnostic fee that ranges from $25 to $49. If a customer chooses to continue with the repair after the diagnose, the diagnostic fee can be applied to the final repair cost, & the customer will pay the price difference.
• Diagnostic fees paid may be applied as a down payment towards purchasing one of our devices listed for sale.
• If a device is not repairable, then the minimum diagnostic fee will apply; the type of device determines the minimum fee. If the device is repairable & the customer chooses not to continue with the repair after the diagnostic is completed, the maximum diagnostic & labor fee of $49 will apply.
• The minimum diagnostic fee varies depending on the device being worked on; they are as follows:
  Phones: $25/ Tablets: $35/ Computers & Game Consoles: $40/ All other devices: $25.
• All & any repairs, no matter how simple or complicated, carry a risk of data loss. The customer is responsible for backing up their data before any repair is done. Phone Repair Ambulance is not responsible for any data loss.
• By dropping off your device for repair or diagnosis, you are giving consent & acknowledging that Phone Repair Ambulance will attempt the necessary steps to diagnose or repair your device.
• A repair that comes in for a specific problem may require additional necessary repairs to complete the repair, which may result in additional charges. We will try to honor the quote given; however, the price may fluctuate depending on the repairs needed. We will also try to inform the customer of any changes or additional charges. Moreover, rarely during diagnostics, a technician may inadvertently solve the issue. Thus, by dropping your device off for a diagnostic or repair, you agree to pay all necessary charges required for a successful repair of your device.
• Repairs pending customer approval will be put on hold for 2 business days. If a response is not received from the customer, within that time period the repair will be canceled, & the maximum diagnostic & labor fee will apply.

Lab Work:

• Motherboard work, Computer repairs, & game console repairs can take an estimated time of 5 to 15 business days, not including weekends, & not including the time spent waiting on a part ordered online.
• Glass-only repairs can take anywhere from 1 to 3 business days, not including weekends.
• Devices requiring network or software unlocking can take anywhere from 1 to 15 business days, not including weekends.

Warranty, Refunds, & Returns:

• Most repairs carry a 30-day warranty on only the replaced/fixed parts. Wear & tear, physical, or liquid damage voids the warranty! Physical damage on the LCD/OLED screens may not be visible to the naked eye; damaged LCD/OLED screens with an uncracked top layer glass voids the warranty. LCD/OLED screens showing lines of any color, bleeding, or complete blackouts constitutes physical damage.
• We are only responsible for the repairs being done on the device. The warranty does not cover the whole device or any other unrelated parts.
• Devices being repaired for liquid damage do not carry a warranty of any kind.
• Devices being repaired for any issue will not carry a warranty of any kind if it has a broken, cracked, or missing back at the time of drop off.
• All devices’ sales are final; they carry a 30-day warranty. No refunds, special situations warrant exchanges under the warranty period. Wear & tear, physical, or liquid damage voids the warranty!
• All accessories’ sales & repairs are final—no refunds or exchanges.